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Indiana University Northwest

University Police

Customer Satisfaction Survey

Listed below is a sampling of service standards for your Indiana University Northwest Police Department. On the left, rate your Satisfaction with the services you received in the last 12 months. If you cannot rate the item (or it is not applicable), darken the circle in the No Experience column. On the right, rate how Important each service is to you.

Satisfaction

1 – Very Satisfied
2 – Satisfied
3 – Neutral
4 – Dissatisfied
5 – Very Dissatisfied
6 – No Experience

Importance

1 – Very Important
2 – Somewhat Important
3 – Neutral
4 – Somewhat Unimportant
5 – Unimportant
1. Escort services
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
2. Vehicle door unlock service
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
3. Vehicle jump-start service
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
4. Campus door/gate unlock service
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
5. Responding to your information requests
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
6. Timeliness of services provided
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
7. Communication regarding matters affecting the campus community
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
8. Presence of uniformed personnel on foot or bike patrol during the day
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
9. Presence of uniformed personnel on foot or bike patrol at night
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5
10. Overall University Police services
Satisfaction 1 2 3 4 5 6
Importance 1 2 3 4 5

I am a member of the group indicated (choose the one that best describes your interaction with University Police staff).
Faculty/Staff
Student
Community Member
The space below is available for you to offer suggestions and/or comments regarding University Police services and staff.

Voluntary information for follow-up:
Name:
Phone Number:
E-mail Address: