Telecommunications

How do I listen to my voice mail from off-campus?

When the system asks to enter the "extension", enter all 10-digits of your office phone: 219-980-XXXX or 219-981-XXXX followed by the # sign.

How do I make a phone call?

From the Microsoft Lync phone, call:

• an IU Northwest campus extension, dial the 4-digit extension.
• any off-campus US local or long distance number, dial the full 10-digit number, e.g., 219-XXX_XXXX.
• an international number, dial 011 plus the international country code, then the phone number. When a second dial tone is heard, enter the authorization code.

For more details on placing calls using UniCom, see the Knowledge Base article: Using UniCom, how do I make a phone call?

Sending a Fax

Two methods are available to send a fax from IU Northwest:

• Via email using the IU Fax Service.
• Via a fax machine physically located on the IU Northwest campus.

To send a fax from an on-campus fax machine:

• To a local fax machine on campus, dial the 4-digit extension.
• To fax machines with domestic (US) numbers, dial 9 + 1 and then the 10-digit number, e.g., 219-XXX-XXXX or 812-XXX_XXX
• To fax machines with an international number,
  • Dial 9 to access an outside line.
  • Dial 011 to access international service.
  • Dial the country code.
  • Dial the phone number.
  • Enter three fax machine “pause” keyboard entries or listen for a "stutter" dial tone (two short tones followed by a long tone).
  • Dial your authorization code.
  • Press "Start" and wait for your call to connect, e.g., 9-1-212-555-1212,,,1234567 (commas represent fax machine pauses)

If you have questions, please contact the UITS Northwest Support Center.

• About Office Telephone Equipment at IU
• Guide to VVX501 IP Phones
• Policy for IP Phones on the IU Network

Skype for Business

• About Skype for Business at IU
• Getting Started with Skype for Business
• Skype for Business Help Center

Unicom at IU

• Basic Overview of Unicom (Unified Communications) at IU
• Getting Started with Unicom at IU
• More About Unicom (Unified Communications)
• Log Into Unicom with Skype for Business

• About Video Conferencing at IU
• About the Video Bridge Video Conferencing System
• Video Bridge: Create or Join a Virtual Room
• About the Zoom Video Conferencing System
• Zoom: Login and Learn More
• Reserve a Video Conferencing Systems at IU
• Recommend Video Conferencing Systems at IU
• Learning Spaces at IU