When the system asks to enter the "extension", enter all 10-digits of your office phone: 219-980-XXXX or 219-981-XXXX followed by the # sign.

From the Microsoft Lync phone, call:

• an IU Northwest campus extension, dial the 4-digit extension.
• any off-campus US local or long distance number, dial the full 10-digit number, e.g., 219-XXX_XXXX.
• an international number, dial 011 plus the international country code, then the phone number. When a second dial tone is heard, enter the authorization code.

For more details on placing calls using UniCom, see the Knowledge Base article: Using UniCom, how do I make a phone call?

Two methods are available to send a fax from IU Northwest:

• Via email using the IU Fax Service.
• Via a fax machine physically located on the IU Northwest campus.

To send a fax from an on-campus fax machine:

• To a local fax machine on campus, dial the 4-digit extension.
• To fax machines with domestic (US) numbers, dial 9 + 1 and then the 10-digit number, e.g., 219-XXX-XXXX or 812-XXX_XXX
• To fax machines with an international number,
  • Dial 9 to access an outside line.
  • Dial 011 to access international service.
  • Dial the country code.
  • Dial the phone number.
  • Enter three fax machine “pause” keyboard entries or listen for a "stutter" dial tone (two short tones followed by a long tone).
  • Dial your authorization code.
  • Press "Start" and wait for your call to connect, e.g., 9-1-212-555-1212,,,1234567 (commas represent fax machine pauses)

If you have questions, please contact the UITS Northwest Support Center.

Polycom

• Polycom CX600 Desktop Phone Video How To
• Polycom CX500 CX600 CX3000 User Guide for IUN
• Guide to Polycom CX600

• Guide to Polycom VVX500 IP phones

Printable quick reference cards (PDF):

• Instant messaging and presence
• Sharing and collaboration
• Voice and video
• Conferencing
• Merge or transfer calls
• UniCom Enterprise Voice Guide
• UniCom IU Knowledge Base articles

Self-paced training videos (WMV):

• Check your call quality with Lync 2010
• Answer a call using Lync 2010
• Check your voice mail with Lync 2010
• Make a call using Lync 2010
• Add voice to an instant message using Lync 2010
• Manage your calls with Lync 2010
• Change your voice mail greeting and options
• Set up call forwarding and simultaneous ring in Lync 2010
• Customize your meeting options
• Schedule a meeting as a delegate
• Schedule a meeting for a large audience
• Schedule a typical meeting
• Call into a meeting as a leader or participant
• Call into a meeting as an international participant
• Join a meeting and select an audio option

• Discover Skype for Business
• Skype for Business change management and adoption
• Skype for Business vs Lync UI Changes
• Unicom