Telecommunications

How do I listen to my voice mail from off-campus?

When the system asks to enter the "extension", enter all 10-digits of your office phone: 219-980-XXXX or 219-981-XXXX followed by the # sign.

How do I make a phone call?

From the Microsoft Lync phone, call:

• an IU Northwest campus extension, dial the 4-digit extension.
• any off-campus US local or long distance number, dial the full 10-digit number, e.g., 219-XXX_XXXX.
• an international number, dial 011 plus the international country code, then the phone number. When a second dial tone is heard, enter the authorization code.

For more details on placing calls using UniCom, see the Knowledge Base article: Using UniCom, how do I make a phone call?

Sending a Fax

Two methods are available to send a fax from IU Northwest:

• Via email using the IU Fax Service.
• Via a fax machine physically located on the IU Northwest campus.

To send a fax from an on-campus fax machine:

• To a local fax machine on campus, dial the 4-digit extension.
• To fax machines with domestic (US) numbers, dial 9 + 1 and then the 10-digit number, e.g., 219-XXX-XXXX or 812-XXX_XXX
• To fax machines with an international number,
  • Dial 9 to access an outside line.
  • Dial 011 to access international service.
  • Dial the country code.
  • Dial the phone number.
  • Enter three fax machine “pause” keyboard entries or listen for a "stutter" dial tone (two short tones followed by a long tone).
  • Dial your authorization code.
  • Press "Start" and wait for your call to connect, e.g., 9-1-212-555-1212,,,1234567 (commas represent fax machine pauses)

If you have questions, please contact the UITS Northwest Support Center.

Polycom

• Polycom CX600 Desktop Phone Video How To
• Polycom CX500 CX600 CX3000 User Guide for IUN
• Guide to Polycom CX600

• Guide to Polycom VVX500 IP phones

Printable quick reference cards (PDF):

• Instant messaging and presence
• Sharing and collaboration
• Voice and video
• Conferencing
• Merge or transfer calls
• UniCom Enterprise Voice Guide
• UniCom IU Knowledge Base articles

Self-paced training videos (WMV):

• Check your call quality with Lync 2010
• Answer a call using Lync 2010
• Check your voice mail with Lync 2010
• Make a call using Lync 2010
• Add voice to an instant message using Lync 2010
• Manage your calls with Lync 2010
• Change your voice mail greeting and options
• Set up call forwarding and simultaneous ring in Lync 2010
• Customize your meeting options
• Schedule a meeting as a delegate
• Schedule a meeting for a large audience
• Schedule a typical meeting
• Call into a meeting as a leader or participant
• Call into a meeting as an international participant
• Join a meeting and select an audio option

As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business

UniCom Self-Help Resources for Lync 2013

Printable quick reference cards (PDF):

• Lync 2013 Audio Quick Reference Card
• Lync 2013 IM Presence Contacts Quick Reference Card
• Lync 2013 Meetings Quick Reference Card
• Lync 2013 Sharing and Collaboration Quick Reference Card
• Lync 2013 Video Quick Reference Card
• Quick Reference for Lync 2013 Windows Store app
• Quick Reference for Lync 2013 on the iPad
• Quick Reference for Lync 2013 on the iPhone
• Quick Reference for Lync 2013 on Windows Phone
• Quick Reference for Lync 2013 Web App

Self-paced training videos (MP4):

• What's new in Lync 2013
• Sign in and get oriented with Lync 2013
• Set up your audio in Lync 2013
• Set up your video in Lync 2013
• Set your conversation history in Lync 2013
• Join a meeting using Lync 2013
• Schedule a meeting using Lync 2013
• Share desktop and programs in Lync 2013
• Make a call using Lync 2013
• Make a video call in Lync 2013
• Add or find contacts in Lync 2013
• Check someone's availability in Lync 2013
• Share your desktop in Lync 2013
• Add contacts and create groups in Lync 2013
• Instant messaging in Lync 2013
• Use presence in Lync 2013 to help manage your time
• Use the contact card in Lync 2013

• Discover Skype for Business
• Skype for Business change management and adoption
• Skype for Business vs Lync UI Changes
• Unicom