STC Consultant Job Description
Each Student Technology Center has a Consultant who is responsible for the equipment and for maintaining the policies. Consultants are available to answer questions about the use and operation of the equipment and software, but they are not substitutes for the faculty.
Student Technology Consultants are vital to the IU Northwest community. The following description provides a brief overview of the responsibilities and skills expected from the Student Technology Consultant. (*Note: Student Technology Consultants may be asked to perform job related duties beyond those that are outlined here.)
|Title:||Student Technology Center Consultant|
|Department:||University Information Technnology Services|
|Reports to:||Student Technology Centers Supervisor|
|Pay Rate:||$9.00 per hour|
- Currently enrolled IU student in 6 or more credit hours. Student hourly or work study.
- Ability to work a minimum of 8 hours per week, not to exceed 20 hours per week.
- Position(s) are available on semester-by-semester basis.
- Attend all scheduled meetings.
Primary Duties and Responsibilities
- Provide helpful and courteous assistance to students, faculty, staff and fellow consultants.
- Monitor conditions of all lab equipment and supplies during assigned shifts.
- Answer customer questions regarding hardware, software, and supplies.
- Maintain a positive customer service attitude and a desire to help others.
- Provide consulting in Student Technology Centers (STCs) for a variety of software available on campus.
- Assist customers with wireless network connections.
- Troubleshoot/resolve issues with printers, workstations, and managed printing software.
- Report malfunctioning devices to the Support Center.
- Continually improve his/her consulting ability. (Ex: Self-Learning, Training Workshops, Lynda, etc.)
- Enforce STC policies.
Required Skills and Abilities
- Computing skills across Windows and Mac platforms.
- Proactive customer service outlook.
- Strong organizational and interpersonal skills.
- Professional attitude and demeanor.
- Working knowledge of Microsoft Office: Word, Excel, Access, PowerPoint.
- Working knowledge of web browsers and email clients, especially those supported by IU: Firefox, Internet Explorer, Safari, Outlook.
- Working knowledge of campus systems: One.IU, Oncourse, Canvas, Box, IUware, IUanyWare, etc.
- Ability to lift and move up to 50 lbs. as needed.