In working together from day to day, it is normal for employees to occasionally have problems or complaints affecting their work related-activities. It is important to work out a solution to these problems as quickly as possible. It is the University's view that most problems can resolved through informal discussions between employee and supervisor in the department. You are encouraged to talk about work-related problems with your immediate supervisor. If you are not satisfied with the outcome, you may wish to use a more formal process - the grievance procedure - to seek a solution.