September 20, 1996
JK: we are a clerk-serviced rather than self-service operation, explaining that this is primarily an issue of responsibility and efficiency for both the students and bookstore personnel. He explained that the registration form is only required during the first few weeks of a semester.
Fac: Several members disagreed with these explanations.
Fac: what is our time frame on returning materials to publishers? It seems we do so too early.
JK: limited space prevents us from keeping one semester's materials for very long, because materials for the next semester would be arriving.
Fac: while members of the faculty identified with the space problem, it was stated that the bookstore's operations are vital to student retention and that the bookstore needs to be more flexible.
JK: reiterated his goal of building better student and faculty relations.
Fac: while clerk serviced model provides good control it is paternalistic and has been costly, both financially and in terms of the campus's image and retention efforts.
JK: stated that the space issue is also a safety issue.
Fac: suggested using the student lounge area as a self-service area.
JK: good idea; will explore this suggestion.
Fac: why is there so little space for books?
JK: the bookstore is a "for profit" operation and there is demand for the myriad of products sold in the store. I would rather have a self service model, but this is not possible in the current space.
Fac: seems that there were pricing inconsistencies this year. Why can't the correct prices be posted?
JK: it's too late to solve this semester's problems. We will try harder next semester to solve this problem.
Fac: bookstore doesn't seem student friendly. Suggests a problem-solving model which includes a faculty committee to work with the bookstore.
JK: I would be happy to work with such a committee.
VC Veeder: the senior administration will continue discussion of this matter.
A faculty member inquired if housing incentives for university employees is under consideration. Hug indicated he was not aware of any such incentives. VC Veeder noted that the housing incentives she was aware of were sponsored by private universities, and continued by stating that it is in the University's best interest to keep the Glen Park area stable.
Dave Strupek motioned that the issue be referred to the to Student Affairs Committee. Fred Chary seconded.
Patti Lorimer-Lundberg moved to amend the motion to include referral of bookstore issues to both the Student Affairs and Faculty Affairs Committees. The amendment was seconded and approved.
The new motion: to refer concerns about the Bookstore to the Faculty Affairs and Student Affairs Committee. This was seconded and approved.
Submitted by: Ellen Bosman, Secretary