WHAT IS IT?
In an increasingly complex selling environment, successful sales professionals use relationship-oriented selling approaches to help their customers win. In today’s complex sales environment, gimmicks and tactics are obsolete: customers are just too savvy. Armed with pricing and information from your website, reviews from the Internet, and recommendations from an army of colleagues and friends, most customers will have completed 70% of the buying process without engaging with a sales person.
Only intentional sales professionals who cut through the noise to foster authentic client-centered relationships can truly help their customers win. A strong customer relationship allows the sales organization to build trust, offer insights, and then help the customer meet their business objectives. Only through enduring and meaningful customer relationships can sales professionals learn which approach will create the best opportunity for client success. The reality is that true relationships foster loyalty, which in turn builds a sustainable pipeline, ultimately making it possible to meet or exceed goals and quotas.
Dale Carnegie sales training programs focus on person-centered selling, thereby building relationships that create a sustainable pipeline of success.