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Authorization Code Frequently Asked Questions
October, 2000

1. Why are telephone authorization codes necessary?
2. What telephone services require authorization codes?
3. What is the relationship between dialing "A9" first, dialing "A8" first, and telephone authorization codes?
4. How do I place a personal call with a telephone authorization code?
5. Who should I contact for IUN telephone authorization code changes?
6. When should I enter my IUN telephone authorization code?
7. Will my IUN telephone authorization code work at other IU campuses?
8. How do I use authorization codes with a fax or modem?
9. Will my telephone authorization code work on campus telephones outside my office?
10. Are telephone authorization codes assigned to extensions or individuals?

1. Why are telephone authorization codes necessary?

A recent University Information Technology Services (UITS) security policy requires authorization code processing at each regional IU campus. Telephone authorization codes help control chargeable calling.

2. What telephone services require authorization codes?

   Rate sensitive services such as long distance, international, local toll, direct assistance (e.g.,1411), and operator services require authorization codes. Flat rate services such as local, toll-free, campus (4 digit), emergency, and SUVON do not require telephone authorization codes.

3. What is the relationship between dialing "A9" first, dialing "A8" first, and telephone authorization codes?

   "A9" employs automatic route selection (ARS). ARS nominates one path from a pool of Ameritech, AT&T long distance, McLeod long distance, and SUVON circuits. Each path selected reflects least cost and availability

   "A8" ensures a SUVON network connection. However, if IUN=s 11 SUVON circuits are busy, out of service, or the dialed number is not part of the SUVON network, University business sustains a delay because the telephone user must redial with a "A9" or wait

   A telephone authorization code will be needed if the telephone user dials "A9" first, the dialed number is SUVON capable, the 11 SUVON circuits are busy or out of service, and ARS nominates McLeod or AT&T long distance

4. How do I place a personal call with a telephone authorization code?

   Due to the tax-exempt status of Indiana University, personal calls cannot be charged to University facilities. To place a personal call, Indiana University suggests forwarding bill information to a personal calling card, home telephone number, or called telephone number. (http://www.indiana.edu/~uits/telecom/phone/facstaff/longdist.htm)

5. Who should I contact for IUN telephone authorization code changes?

   The IUN help desk (981-4357, ext.4357) documents and dispatches requests for computer, telephone, data, and physical plant assistance. Help desk authorization code documentation assures accuracy, security, and prompt attention.

6. When should I enter my IUN telephone authorization code?

   After dialing a rate sensitive service B long distance, international, local toll, and direct assistance (e.g., 1411) B the IUN telephone system delivers a second dial tone. During the second dial tone, the telephone user enters their confidential seven-digit code. Failing to enter an authorized seven digit code during the second dial tone triggers a disconnect.

7. Will my IUN telephone authorization code work at other IU campuses?

   No. Each IU campus maintains an independent database. Portability may be available in the future

8. How do I use authorization codes with a fax or modem?

   Add the extra seven digits to the dialed number through the fax dial pad or modem program; e.g., long distance 9121299988881234567 (1234567= seven digit code).  If dialing an international fax or modem, place a "#" between the dialed number and the authorization code; e.g., international 9001131204852133#1234567 (1234567=seven digit code).   The "#" supports long international numbers (10-23 digits), authorization codes, and fax timing parameters.  Call the help desk (ext. 4357) if dialing problems occur.

9. Will my telephone authorization code work on campus telephones outside my office?

   Yes

10. Are telephone authorization codes assigned to extensions or individuals?

    Telephone authorization codes are assigned to individuals. IUN account managers determine staff assignments and department policy -- e.g., part-time and temporary staff requirements. Telephone authorization codes may not be shared.