Strategic Planning Committee
2005 Service Philosophy - School of Nursing and Health Professions
In support of the University’s Shared Vision, Values, and Strategic Outcomes, as well as our own mission and objectives, the School of Nursing and Health Professions faculty and staff at Indiana University Northwest are committed to developing long term, positive relationships with our students by providing the best student services on campus. In striving to meet or exceed student expectations for service, the faculty and staff are committed to the following:
- Promoting mutual respect
Our campus and community are richly diverse, a fact for which we are extremely proud. Our faculty and staff hear and respect all student viewpoints. We provide a supportive environment within which we communicate effectively, in a courteous and friendly manner. Student viewpoints are regularly solicited and feedback is used for improvement
- Promoting maximum student achievement and success
We listen carefully to students in order to try to understand and meet their needs.
Our faculty and staff have great respect for, and knowledge of the institutional and academic policies of Indiana University Northwest and the School, and work to ensure that those policies are properly implemented and followed.
- Providing accurate and timely information to students
The School of Nursing and Health Professions keeps students updated on relevant information through its publications, websites and class announcements.
- Providing convenient access
Faculty/Staff are available during their office hours; these times are posted and communicated to students. In addition, we make every effort to respond to student inquiries within two business days, either by phone or e-mail.
- Offering personalized advising
If a problem or concern arises, our staff makes every attempt to find an acceptable resolution by offering viable alternatives and referrals.
The faculty and staff of the School of Nursing and Health Professions at Indiana University Northwest appreciate the opportunity to provide the best student services on campus.