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Indiana University Northwest

Strategic Planning Committee

Outcome 7

2005 Service Philosophy - Information Technology

Staff from the Office of Information Technology at Indiana University Northwest serve all individuals through the consistent application of the following service standards:

  • Welcome and Acknowledge Promptly
  • Demonstrate Competency and Accuracy
  • Treat all Individuals with Dignity and Respect
  • Project Understanding and a Caring Attitude
  • Provide Prompt and Timely Service
  • Create and Maintain a Comfortable, Open and Safe Environment
  • Identify Needs and Expectations
  • Explain Procedures, Processes and Timelines Appropriately
  • Follow Up and Follow Through
  • Involve and Empower Individuals to Encourage Self-Responsibility
  • Ensure Confidentiality at All Times
  • Project a Positive Attitude
  • Communicate Clearly and Concisely
  • Work Collaboratively to Meet Service Goals and Objectives