Strategic Planning Committee
Outcome 7
2005 Service Philosophy - Information Technology
Staff from the Office of Information Technology at Indiana University Northwest serve all individuals through the consistent application of the following service standards:
- Welcome and Acknowledge Promptly
- Demonstrate Competency and Accuracy
- Treat all Individuals with Dignity and Respect
- Project Understanding and a Caring Attitude
- Provide Prompt and Timely Service
- Create and Maintain a Comfortable, Open and Safe Environment
- Identify Needs and Expectations
- Explain Procedures, Processes and Timelines Appropriately
- Follow Up and Follow Through
- Involve and Empower Individuals to Encourage Self-Responsibility
- Ensure Confidentiality at All Times
- Project a Positive Attitude
- Communicate Clearly and Concisely
- Work Collaboratively to Meet Service Goals and Objectives
