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Indiana University Northwest

Strategic Planning Committee

Outcome 7

2005 Service Philosophy - School of Education

In support of the University’s Shared Vision, Values, and Strategic Outcomes, as well as our own mission and objectives, the School of Education’s faculty and staff at Indiana University Northwest are committed to developing long term, positive relationships with our students by providing the best student services on campus. In striving to meet or exceed student expectations for service, the faculty and staff will exert every effort to:

  • Treat students the way we wish to be treated ourselves!

    We will provide a welcoming environment, and we will communicate effectively, in a courteous and friendly manner.

  • Pay attention to key details!

    We listen carefully to students in order to understand and try to meet their needs.

  • Be knowledgeable!

    Our staff knows the school and campus policies and procedures that directly affect the student.

  • Respect individual viewpoints!

    Our campus and community are richly diverse, a fact for which we are extremely proud. Our faculty and staff hear and respect all student viewpoints.

  • Explain and follow academic policies!

    Our faculty and staff have great respect for the institutional and academic policies of Indiana University Northwest and the School of Education, and will ensure that those policies are properly implemented and followed.

  • Provide accurate and timely information to students!

    The School of Education keeps students updated on relevant information through its publications, website and class announcements.

  • Be convenient for students!

    We will keep convenient office hours (we are also open through the lunch hour) :

    • Monday / Thursday , 8 a.m. until 6 p.m.
    • Tuesday / Wednesday / Friday, 8 a.m. until 5 p.m.

    In addition, we will make every effort to respond to student inquiries within 24 hours, either by phone or e-mail.

  • Offer choices to students!

    If a problem or concern should arise, our staff will offer viable alternatives for students to find resolutions.

The faculty and staff at the School of Education at Indiana University Northwest appreciate the opportunity to provide the best student services on campus.