IT Support Center

UniCom has Arrived!

Excitement builds about UniCom at IU Northwest!

What is UniCom?

UniCom is Indiana University's term for unified communications, a service that brings voice, video, and data together in a unified desktop communication system, providing instant messaging (IM), telephony, email, desktop sharing, and audio/video conferencing.

UniCom is built using the lastest version of Microsoft's Lync.

What do I need to do to get ready?

1. Read and agree to the IU Emergency 911 Acknowledgement Statement before your scheduled installation.

2. Take advantage of self study resources.

• UniCom Enterprise Voice Guide
• Lync Guide for Windows
• Polycom CX600 Desktop Phone Video How To
• Polycom CX500 CX600 CX3000 User Guide for IUN
• UniCom IU KnowledgeBase articles
• Lync for Mac Quick Tour
• Communicating Using Lync for Mac
• Lync Guide for Mac

Additional Resources

How do I listen to my voice mail from off campus?

The NEW phone number for Voice Mail at IU Northwest is (219) 980-7271. When the system asks you to enter your "extension", enter all 10-digits of your office phone: 219-980-XXXX or 219-981-XXXX followed by the # sign. 

Where can I go to try a UniCom phone?

Stop by the campus IT Support Center in HH108 to see and experience the new phones at our Quick Look Station. 

What headsets and other devices work with UniCom and where can I purchase them?

Purchases of devices compatible with UniCom can be made through EPIC using a university preferred vendor, such as CDW-G or Gov Connection. For a list of Micorsoft certified compatible devices please read the Microsoft Technet article, USB Audio and Video Devices.

When will I start using UniCom?

Fulltime faculty and staff will be receiving their new phones between January 3 and May 15, one building at a time in the following order: