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IT Surveys

prepared by
Center for Statistical and Mathematical Computing

Printable version in Microsoft Word Format.

Methodology

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 974 randomly selected people at Indiana University Northwest (184 faculty, 190 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (raw number of respondents who did not leave a given item blank, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUN community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for Faculty, Staff for Staff, and S for Students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by faculty and students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

Computing and Computer Networking

1. Overall, how satisfied are you with the computing environment offered by Information Technology Services (IUNITS) during the past year (e.g., Student Technology Centers, computer equipped classrooms, electronic mail, computer network, telephone consulting at 981-HELP, World Wide Web)?

2. Overall, how important are Information Technology systems and services to your work or study?

3. On a weekly basis, approximately how many hours do you use a computer?

4. How would you rate your computer expertise?

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

a. If you have a computer in your residence, what type of computer is it?

b. If you access IUN computing systems, please indicate the service you use.

Electronic Mail

6. IUNITS supports electronic mail systems to send messages (e-mail) to others at IUN and worldwide. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

7. Which e-mail system do you use most often (please mark one)?

8. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency (please circle one):

9. How satisfied are you with the central e-mail list server (Listserv@indiana.edu)?

10. Overall, how satisfied are you with the electronic mail systems available at IUN?

User Support Services

11. IUNITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by marking the appropriate response.

12. Overall, how satisfied are you with the user support services available at IUN?

Student Technology Centers

13. IUNITS maintains a number of computer facilities and services designated specifically for student use. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.
    Note: Student Technology Centers, or STC, were formally known as Open Computer Labs.
    

14. Overall, how satisfied are you with Student Technology Center services available at IUN?

Classroom Technology Services

15. IUNITS provides a number of services designated to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by marking the appropriate response.

16. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g. in terms of lighting, acoustics, projector screens, and aesthetics)?

17. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g. delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

University Information Services

18. Through the University Information Services Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

19. Overall, how satisfied are you with student support systems made available by University Information Services at IUN?

20. Overall, how satisfied are you with the administrative support systems available at IUN?

Network Based Information Services

21. IUNITS supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

22. Overall, how satisfied are you with network-based information services?

Data Network Services

23. IUNITS provides campus networking, limited dial-in modem, data activations, and repair services. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

24. Overall, how satisfied are you with the network services available at IUN?

Voice Services

25. The Telecommunications Division of IUNITS provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

26. Overall, how satisfied are you with the services offered by the Telecommunications Division of IUNITS during the past year (e.g., Long Distance Calling Service, Telephone Service, Telephone Features, Voice Mail, Campus Switchboard, and Telephone Equipment)?

General Assessment

27. How helpful has the information technology environment at IUN been in your teaching activities?

28. How helpful has the information technology environment at IUN been in your research activities?

29. How helpful has the information technology environment been in your learning experience at IUN?

30. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUN.

31. Overall, how satisfied are you with the information technology services (including telecommunications, instructional media, computing, and computer networking) offered by IUNITS during the past year?