IU Northwest: Human Resources/Payroll


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Human Resources/Payroll

Examples of Performance Standards

Position: Receptionist

Major Duties of Position Performance Standards/Expectations

Greets customers

Opens office promptly at 8:00 a.m.

Consistently conveys friendly, helpful, professional manner

Provides accurate information

Demonstrates a customer service orientation

Secures back-up for times of absences from desk

Answers phones

Answers phone within three rings

Answers with friendly greeting

Speaks clearly and distinctly

Uses all functions of phone (hold, transfer, etc.)

Is knowledgeable and customer service oriented

Takes messages accurately and completely

Provides for phone coverage when away from desk

Receives and distributes incoming mail; prepares outgoing mail

Sorts and date-stamps incoming mail

Distributes to individual mailboxes accurately and in timely fashion

Logs in packages and notifies recipients

Prepares FEDEX and UPS documentation correctly and notifies appropriate carriers of pick-ups

Takes outgoing mail to mail room to meet a.m. and p.m. pick-up times

Forwards mail as needed

Duplicates materials

Accurately duplicates all materials within 4 hours of receipt or as requested on an emergency basis

Carefully collates and staples materials to assure professionoal appearance

notifies staff of completed orders

Clears paper jams and responds to machine problems

Determines necessity for and places service calls in timely fashion

Position: Department Secretary

MAJOR DUTIES OF POSITION	PERFORMANCE STANDARDS/EXPECTATIONS
Prepares letters and correspondence regarding department matters	All correspondence is formatted correctly on appropriate stationary Correspondence contains no typographical errors Letters and correspondence have correct attachments All correspondence is prepared upoon request, within one day of receipt or within established deadlines Handling of correspondence meets the needs of the Director and the correspondence recipient All Correspondence is handled in a timely manner and employees of the department are kept informed
Maintain supplies needed for training and information packages	An appropriate amount of department materials and supplies are ordered and stocked in a timely manner Special requests for materials and supplies are handled with a timely manner or within established deadlines Supplies are not allowed to run out and sufficient stock is available for training and information packages needed by others in the department Training and information packages are photo-copied and assembled in a professional manner Supply orders are filed for reference in a systematic manner.