IU Northwest: IT Support Center


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IT Support Center

Tiered Support System

Tier 1 Support | Tier 2 Support | Tier 3 Support

Tier 1Support

Basic to Limited Advanced Features Support

Software Supported at this Level

All Microsoft Office Suite Applications ( 2000 and '97 )
- [ MS Outlook is e-mail client support only ]
Microsoft Photo Editor
Microsoft Paint
Microsoft Internet Explorer (5.0 and up)
Microsoft Notepad
Microsoft WordPad
Windows 2000
WebMail
- How to use IU Webmail at IU Northwest
- IU Webmail Common Tasks and troubleshooting
Symantec Anti-Virus
IU NetIDs (iun.edu e-mail, Oncourse, etc.) [ students, staff, & faculty ]
Adobe Acrobat

Note:

For advanced-features support beyond the phone consultation limits, an e-mail will be prepared citing Help Files reference and/or URL citing support material

Tier 2 Support

Basic Features Support Only

Software Supported at this Level

Note:

For basic-features support beyond the phone consultation limits, an e-mail will be prepared citing Help Files reference and/or URL citing support material

Tier 3 Support

No Support is Available for Software not Listed

No Support is Available for Specialized Instructional Software

Please Note:

Software not listed in either Tier 1 or 2 is not supported by The IT Support Center. The IT Support Center personnel will attempt to direct customer to support services available on-line or to make a referral.

The IT Support Center does not offer any support for installation or hardware issues on non-IUN machines. Please contact your software vendor for support services.