Indiana University Northwest
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UITS Northwest

UITS Northwest

Telecommunications

Telecommunications

UITS-NW Telecommunications and Networking is a local campus resource providing voice and data services in partnership with central University Information Technology Services (UITS) and leading technology suppliers. 

Voice and data service requests such as adds, moves, changes, repairs, and consulting should be directed to the UITS-NW Support Center.

UniCom at IU Northwest

UniCom is Indiana University's term for Unified Communications, a service that brings voice, video, and data together in a unified desktop communication system, providing instant messaging (IM), telephony, email, desktop sharing, and audio/video conferencing.

How do I listen to my voice mail from off-campus?  

How do I listen to my voice mail from off-campus?

When the system asks to enter the "extension", enter all 10-digits of your office phone: 219-980-XXXX or 219-981-XXXX followed by the # sign.

How do I make a phone call?  

How do I make a phone call?

From the Microsoft Lync phone, call:

  • an IU Northwest campus extension, dial the 4-digit extension.
  • any off-campus US local or long distance number, dial the full 10-digit number, e.g., 219-XXX_XXXX.
  • an international number, dial 011 plus the international country code, then the phone number. When a second dial tone is heard, enter the authorization code.

For more details on placing calls using UniCom, see the Knowledge Base article: Using UniCom, how do I make a phone call?

How do I send a fax?  

Sending a Fax

Two methods are available to send a fax from IU Northwest:

  • Via email using the IU Fax Service.
  • Via a fax machine physically located on the IU Northwest campus.

To send a fax from an on-campus fax machine:

  • To a local fax machine on campus, dial the 4-digit extension.
  • To fax machines with domestic (US) numbers, dial 9 + 1 and then the 10-digit number, e.g., 219-XXX-XXXX or 812-XXX_XXX
  • To fax machines with an international number,
    • Dial 9 to access an outside line.
    • Dial 011 to access international service.
    • Dial the country code.
    • Dial the phone number.
    • Enter three fax machine “pause” keyboard entries or listen for a "stutter" dial tone (two short tones followed by a long tone).
    • Dial your authorization code.
    • Press "Start" and wait for your call to connect, e.g., 9-1-212-555-1212,,,1234567 (commas represent fax machine pauses)

If you have questions, please contact the UITS Northwest Support Center.