Indiana University Northwest




Indiana University Northwest

Health Information Administration Program




3 Credit Hours




Instructor: Dorinda M. Sattler, MJ, RHIA, CHPS, CPHRM

Phone:  219.981.4209

Office:   Dunes Medical/Professional Bld.  Rm. 2150

Office Hours:  Tuesdays 1 – 4 p.m.; Thursdays 9 a.m. – 12 p.m. or by appointment


See the **Course Guide/Schedule**for
modules, readings, resources, and all assignment due dates.


This course is taught online via Oncourse.

Course Description
The study and application of regulatory requirements for quality and performance improvement, utilization management, risk management, and medical staff organization. The examination of other quality-based programs affecting healthcare such as pay-for-performance and RAC programs. Application of the collection, analysis and interpretation of healthcare data.

This course is designed to assure that graduates will be able to demonstrate performance of AHIMA’s Health Information Management Baccalaureate Degree Entry-level Competencies of Domains II. A. 1 & B. 1-3.

Learning Outcomes

Students will become familiar with quality management and performance improvement as it relates to the delivery of quality healthcare. Students who complete this course should be able to:

  1. Manage and classify health data, such as data elements, various data sets, and databases.
  2. Analyze and present data for quality management, utilization management, risk management, and other patient care related studies.
  3. Provide support for facility-wide quality management and performance improvement programs.
  4. Analyze clinical data to identify trends that demonstrate quality, safety and effectiveness of healthcare.
  5. Compare various quality management assessment tools.

Course Materials

Required Textbooks

Quality and Performance Improvement in Healthcare: A tool for programmed learning, 5th Ed. Shaw, P., Elliot, C, Isaacson, P., & Murphy, E.

Health Information Management: Concepts, principles, and practice, 4th Ed. LaTour, K.M. & Eichenwald-Maki, S.

Memory Jogger II : A Pocket Guide of Tools for Continuous Improvement and Effective Planning:, Michael Brassard

Grading Information

Assignments, quizzes, and examinations will be graded on a point system with an accumulating point total. The course grade is based on the number of points the student has achieved divided by the total number of points available. 


A+ = 100%                               C+ = 79%

A   = 92 - 99%                          C   = 72 - 78%

A- = 90 - 91%                           C- = 70 - 71%

B+ = 89%                                 D = 60 - 69%   

B- = 80 - 81%                           F = below 60%

B   = 82 - 88%                                                 

HIM M301 is a core course.  A minimum grade of “C" (72%) is required.

Class Policies Regarding Graded Work

**The following policies are in effect for all individual deliverables throughout the semester, unless noted otherwise. **

*** Attendance & Participation***
Students are expected to be an active participant online. Students are expected to organize his or her schedule so that all work is completed on time. Dates for synchronous class discussions will be posted early in the semester and students are expected to attend.  If, for reasons a student cannot attend, he/she will be responsible for all material missed. 

Students are expected to be professional in all of their communications, both verbal and written in this and all HIA courses, to the course instructor as well as fellow students. Any unprofessional or inappropriate communication will not be tolerated and will be grounds for disciplinary action as outlined in the Health Information Management program manual. Communication that is deemed inappropriate or unprofessional will be reviewed and determined at the discretion of the course instructor and/or program director.

Ten (10) points will be awarded for participation in each module where a forum posting is required.

***Late Work***
Forum postings - No points will be awarded for students who have not completed the requirements for participation and/or any postings done after the due date.

Assignments – five percent (5%) will be deducted for each late day after the published due date.

***Original Work***

Honesty is an integral characteristic of a health professional.  Cheating and plagiarism are forbidden and subject to disciplinary action as outlined in the Health             Information Administration Program Student Handbook.  Peer group control of dishonesty is your responsibility as well.

As stated in the Code of Student Ethics: 'Students must give credit to the originality of others and acknowledge indebtedness whenever they do any of the following:

                        A. Quote another person's actual words, either oral or written;

                        B. Paraphrase another person's words, either oral or written;

                        C. Use another person's ideas, opinion or theory; or

                        D. Borrow facts, statistics or other illustrative material, unless the

     information is common knowledge."

Failure to acknowledge any of the above matters constitutes plagiarism.  If

students are caught plagiarizing; they will be subject to the disciplinary process

as outlined in the Indiana University Code of Student Rights, Responsibilities and



Exams are to be treated as you would in a face-to-face class. You are allowed one (1) attempt for each exam and the time is limited as indicated at the start of each exam.  The score is automatically submitted when the time expires. 


Students are given a 36 hour timeframe to complete exams. Exam dates will be posted on the course schedule. Only in extenuating circumstances such as an unexpected illness, death of a close family member or as determined by the instructor will a student be allowed to make up an exam.

Oncourse Tests & Surveys generates an activity log for every time a student logs into a course. Exams will be monitored through this log. You are allowed one attempt, therefore one log-in to access an exam. Time is also set for each exam. If a student goes over the amount of time allowed for the period of the exam you will be given an automatic 0 (zero). For example, Exam 1 should have only one retrieval listed in your name and no more than 100 minutes or an hour and a half in which to complete the exam.

If more than one retrieval of an exam is noted on the activity log a student will receive a zero (0).


NOTE: The instructor will keep students apprised of assignment grades via the online class Gradebook. Students are responsible for contacting the instructor if they do not receive any grade by 10 days after the assignment submission date.


IU Academic Policies

This course is governed by IU academic policies in the following areas:

  • Grading Guidelines
  • Writing Standards
  • Academic Integrity and Plagiarism
  • Course Evaluations
  • Students With Disabilities


This course is a core course. A minimum grade of “C” (72%) is required to maintain your academic standing in the HIA program.

Additional Information


The home page of Oncourse has links, video tutorials and several tips and updates to help you navigate the website. IU has prepared a reference page containing links to information about a variety of resources to help you function successfully in your online Oncourse class.

  • Watch the above podcast to see the ways you'll work in your courses.

Right to Accommodation for Individuals with Disabilities

Indiana University is committed to creating a learning environment and academic community that promotes educational opportunities for all individuals, including those with disabilities. Course instructors are asked to make reasonable accommodations, upon request by the student or the university, for such disabilities. It is the responsibility of students with documented physical or learning disabilities seeking accommodation to notify their course instructor and the relevant campus office that deals with such cases in a timely manner concerning the need for such accommodation. Indiana University will make reasonable accommodations for access to programs, services, and facilities as outlined by applicable state and federal laws.

Campus support office:
Patricia Hicks, Disabilities Coordinator, Hawthorn 239, 219-980-6798
Student Support Services