Indiana University Northwest
notice

Office of the Bursar

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Important Information  

Bursar General Information

Any inquiries concerning your IU Northwest fee assessment should be directed to our office.  In order to insure the security and privacy of our students, account information will not be released over the phone.  Students may access their Bursar account information by visiting the OneStart web site at www.onestart.iu.edu or by visiting our office.

Service Philosophy of the Office of the Bursar and Parking Services

As members of a student-centered campus, we make the commitment to provide friendly, knowledgeable customer service and assistance in support of the University’s Shared Vision, Values, and Strategic Outcomes.

ADA Accessibility

The Office of the Bursar and Parking Services is dedicated to providing excellent customer service to all students of IU Northwest.  Those individuals who are wheel chair users will be offered equal access to our services in the main lobby of Hawthorn Hall. These individuals should proceed to one of our open service windows and let one of our associates know if they need assistance and would like us to come into the lobby to serve them. 

Office Hours:

Monday & Thursday: 8:00 a.m. - 6:00 p.m.
Tuesday, Wednesday, & Friday: 8:00 a.m. - 5:00 p.m.

Phone Number:

(219) 980-6622 or toll free (888) YOUR-IUN (968-7486)

Fax Number:

(219) 981-4246

Visit us at Hawthorn Hall

Mailing Address:

Office of the Bursar
IU Northwest
3400 Broadway
Hawthorn Hall, Room 102
Gary, Indiana 46408

Email Address:

[[bursarnw]]

Payments  

How to make an Electronic Payment

Students

3rd Party User (access given by student)

High School Students or Former Students without access to OneStart

As a student

  1. Log in to OneStart, https://onestart.iu.edu.
  2. Choose the Services tab at the top of the main menu.
  3. Click Student Self-Service in menu at left.
  4. Click View/Pay Bursar Bill under Student Information Snapshot.
  5. The Summary tab shows payment options.  (NOTE:  If you need to view current bill, click on the Statement tab.)
  6. To pay the Statement Balance or Real-time Balance, click on the appropriate Pay button.
  7. To pay an amount other than Statement Balance or Real-time Balance, click on More Payment Options.  (NOTE:  More Payment Options is also where you will find the Deferment Amount, if you are eligible for the deferment plan.)
  8. Once you have determined the payment you want to pay and clicked on the appropriate Pay button, you will be routed to Higher One’s electronic payment system.  (NOTE:  Or, you can click Pay by Mail under More Payment Options to return to the Most Recent Statement page where you can print a PDF of the bill to mail with a check.)
  9. To make a one-time eCheck payment, enter your bank account information on the Enter Check Information page and click Continue Checkout.
  10. To use a stored payment profile, click My Account and then under Saved Accounts, choose the profile you want to use.
  11. Review all payment information for accuracy and then click Submit Payment.  
    • If you decide not to make the payment, click Cancel.
    • If you need to change the payment amount, click Cancel and then Return to IU at the top of the page to choose another payment amount.
    • If you need to edit the eCheck information, click Edit and make the appropriate changes.
  12. Once the payment is submitted, a receipt screen will appear with a receipt number. This payment will be stored in your online payment history under My Account.  If needed, you can print the receipt or e-mail it to someone else by clicking on the appropriate link at the bottom of the receipt.

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3rd Party User

  1. Access OneStart, https://onestart.iu.edu.
  2. Choose 3rd Party Access tab from menu at left.
  3. Click on Click here to view student information.
  4. Enter your student’s University ID number and your user name and password and click Submit.
  5. Click Bursar Balances and Bills.
  6. The Summary tab shows payment options.  (NOTE:  If you need to view current bill, click on the Statement tab.)
  7. To pay the Statement Balance or Real-time Balance, click on the appropriate Pay button.
  8. To pay an amount other than Statement Balance or Real-time Balance, click on More Payment Options.  (NOTE:  More Payment Options is also where you will find the Deferment Amount, if your student is eligible for the deferment plan.)
  9. Once you have determined the amount you want to pay and clicked on the appropriate Pay button, you will be routed to Higher One’s electronic payment system.  (NOTE:  Or, you can click Pay by Mail under More Payment Options to return to the Most Recent Statement page where you can print a PDF of the bill to mail with a check.)
  10. To make a one-time eCheck payment, enter your bank account information on the Enter Check Information page and click Continue Checkout.
  11. To use a stored payment profile, click My Account and then under Saved Accounts, choose the profile you want to use.
  12. Review all payment information for accuracy and then click Submit Payment.
    • If you decide not to make the payment, click on Cancel.
    • If you need to change the payment amount, click Cancel and then Return to IU at the top of the page to choose another payment amount.
    • If you need to edit the eCheck information, click Edit and make the appropriate changes.
  13. Once the payment is submitted, a receipt screen will appear with a receipt number. This payment will be stored in your online payment history under My Account.  If needed, you can print the receipt or e-mail it to someone else by clicking on the appropriate link at the bottom of the receipt. 

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High school students or former students can access IUPay Plus to make credit card payments online.

Current students should sign onto www.onestart.iu.edu to make payments.

Individuals who use this alternate payment site will not receive immediate credit to their bursar accounts. Bursar accounts will be credited the next available business day.   Payments made after 5pm will be considered the next business day and will take up to 2 business days to apply to your account. If you wish to have your account immediately credited and cleared, you will need to pay through OneStart or in person during normal business hours.

Only individuals who have their student identification number and wish to make a payment to their Indiana University Northwest Office of the Bursar student account should use this site.  All unidentified payments will be returned. If your payment is returned because it is unidentified, your account could be subject to a monthly late payment fee which is non refundable.

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How to use my RedHawk Card to purchase books  

Charging books and supplies at the Bookstore

You can use your RedHawk Card to purchase books and supplies from our university bookstore, Barnes and Noble.  During the time frame of January 5, 2015 to January 15, 2015, the bookstore will accept your RedHawk Card as payment. There is a $600 limit and the charges will then post to your Bursar account.  Your RedHawk Card account will be automatically activated the day after you register for classes.  If you have a brand new or replacement RedHawk Card, you must wait one day before charging your books.

***Please note the only time to charge books at the Barnes and Noble bookstore with your RedHawk Card for Spring 2015 will be between January 5, 2015 to January 15, 2015.

Note: This special plan is only available at the bookstore during the above period of time. At any other time you must pre-deposit funds onto your RedHawk Card before making a purchase.

Eligibility:

  1. You must be a currently enrolled student at IU Northwest for Spring 2015.
  2. Have no holds on your student account.
  3. Have a valid RedHawk Card.

Billing:

Your bookstore charges will be posted to your Bursar account and will be included on your next monthly student account billing statement, along with other tuition and fee charges.  Bookstore charges must be paid in full unless you are signed up for the deferment installment payment plan. Unpaid bookstore charges may result in registration and transcript holds on your student record. Your aid will disburse on January 20, 2015.  Your bookstore charges will be paid by your financial aid if you have enough aid to pay all charges on your account and you have signed a TIV authorization (see your IUN email or Bursar’s office for details). If you have not signed a TIV authorization, you bookstore charges and any optional fees will remain unpaid and will need to be paid by the next due date.  Any excess aid will be refunded to you by direct deposit or check.  Please check your IUN email account for details regarding the TIV authorization and how to sign this authorization online.

Returns:

Return privileges are limited. Please contact the bookstore for their return policy. Be sure to save your receipt in case you need to return or exchange books. Any returned charges will show up as a credit on your Bursar account, even if the balance was previously paid.

For additional information regarding the RedHawk Card, please visit the RedHawk Card Website.

Money Matters  

Non-Payment/Collections

Your registration will not automatically be cancelled for non-payment of fees. You must either pay your fees or notify us if you do not intend to return to the IU Northwest campus.

The Office of the Bursar is responsible for the collection of any outstanding University financial obligations. An encumbered account will be denied certain University services until it is paid in full.

Learn More

Tax Credits

All students enrolled in courses for college credit must complete form W-9S each calendar year they are enrolled. The form may be completed electronically through OneStart, IU's secure student website, by December 30th of each year.

Learn More

Returned Checks

The return by the bank of any check you have issued will result in a fee. The agreement with our bank is that checks will be sent through twice before they are returned to us. The Office of the Bursar will contact you should this happen. These accounts will also be flagged with “No Checks Accepted.”

Note: The issuance of a stop payment order through your bank does not constitute as an official withdrawal from University classes.

Learn More

Multi-Campus Enrollment

You may not know that you can enroll at more than one Indiana University campus. To do so, you must verify that satisfactory financial arrangements have been made by the due date of each campus. Fee payment information varies from campus to campus.

Contact  

Office Hours:

Monday & Thursday: 8:00 a.m. - 6:00 p.m. Tuesday, Wednesday, & Friday: 8:00 a.m. - 5:00 p.m.

Phone Number:

(219) 980-6622 or toll free (888) YOUR-IUN (968-7486)

Fax Number:

(219) 981-4246

Visit us at Hawthorn Hall

Mailing Address:

Office of the Bursar IU Northwest 3400 Broadway Hawthorn Hall, Room 102 Gary, Indiana 46408

Email Address:

bursarnw@iun.edu

Sandra Mendoza

Sandra Mendoza

Assistant Director of Accounting Services and Bursar

(219) 980-6954
Hawthorn Hall, Room 102
Christine Postelmans

Christine Postelmans

Principle Accounts Clerk

(219) 981-5667
Hawthorn Hall, Room 102
Sharon Gardner

Sharon Gardner

Administrative Accounts Clerk

(219) 980-6949
Hawthorn Hall, Room 102
Carol Dotson

Carol Dotson

Senior Teller

(219) 980-6951
Hawthorn Hall, Room 102